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Banks & Financial Services providers

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Many banks conduct mystery shopping in their branches to uncover areas for improvement. As Conducting Mystery visits on A Regular Basis Keeps Employees at The Bank on Their Toes. They also help managers to address customer service problems in a timely manner and gauge employees' performance over time.

Meayar allows bank to evaluate their performance and better understand the execution of operational details not easily understood through traditional surveys. Using trained mystery shoppers, Meayar evaluates branches across a variety of performance metrics Including: Facilities (i.e., parking, ATMs, check writing stands, amenities, appearance) Tellers (i.e., wait time, appearance, personality, etc.)New-account inquiries (i.e., needs assessment, effort to convert shopper), services offered (Loans, Credit cards) and the accuracy of information provided

Why does mystery shopping take your bank up a notch?


Your mystery shopping should be customized to the current identified breakthrough for your bank and your unique attributes.

Your shopping should grow your managers and hold them accountable - it is not just a front-line issue.

Your shopping should be tied with roll outs of training and tied together as a system to maximize your ROI.

Service and sales is not an event, but a continual process.

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