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If you believe that providing consistently excellent service is the key to

success for restaurant profitability, then Meayar restaurant mystery

shopping program measures the customer experience and guest

satisfaction in your restaurant.

Meayar offers its high quality services to all restaurant types starting with

the fast food restaurant, casual dining, coffee shops, fine dinning and

ending with the five stars gourmet restaurants.

Generally restaurant mystery shopping is conducted to evaluate the service

quality experience when dining in the restaurant, ordering take away meals,

drive through orders and Home or office delivery service. In addition our

mystery shopping  programs can be custom tailored to meet your

restaurant concept or concepts.

Meayar well trained shopper will collect factual information based on the

behaviors they observe  Results, analysis and recommendation for areas

of expertise and areas of improvement will be provided accordingly.

Restaurant Mystery Shopping Program enables our clients to:

  • Understand exactly what customer delight-driving

behaviors look and sound like.

  • Align company-wide focus on improving the customers’ experiences,

resulting in higher return rates.

  • Track and trend behaviors that correlate with guest delight to generate

actionable data proven to increase customer satisfaction.

  • Customize programs to evaluate a variety of different customer touch

points, staffed positions, and times of day/week, etc.

  • Gain valuable, detailed insight into the customer experience through

extensive story-like narrative from our highly trained and certified shoppers.

  • Discover if customers are receiving consistently superior customer

service at every location at all times.

  • Identify gaps in training needs.

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